Privacy Policy

Last updated: January 10, 2026

1. Introduction

Ascerta Inc. ("Ascerta," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our billing audit platform and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when registering for our Services, including:

  • Name and contact information (email address, phone number)
  • Practice information (practice name, address, NPI number)
  • Account credentials
  • Payment information (processed securely through Stripe)

2.2 Protected Health Information (PHI)

As a HIPAA-compliant platform, we may process Protected Health Information on your behalf, including:

  • Patient identifiers (names, dates of service)
  • Appointment records
  • Billing and claims data
  • Service codes and descriptions

All PHI is handled in accordance with HIPAA regulations and our Business Associate Agreement (BAA).

2.3 Usage Data

We automatically collect certain information when you access our Services, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and features used
  • Time and date of access

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process billing audits and generate alerts
  • Send you notifications about missed billing opportunities
  • Process payments and manage subscriptions
  • Respond to your inquiries and provide customer support
  • Send marketing communications (with your consent)
  • Comply with legal obligations

4. Data Security

We implement industry-standard security measures to protect your information:

  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee training on data protection

5. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our Services:

  • Stripe (payment processing)
  • SendGrid (email delivery)
  • Amazon Web Services (cloud hosting)

All third-party providers are contractually obligated to protect your information and comply with applicable regulations.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Export your data in a portable format

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 123 Innovation Drive, Suite 400, Austin, TX 78701

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.